PRIVACY POLICY

 

Updated January 19th, 2026

ALL REFERENCES TO POLENE IN THIS POLICY REFER TO LA CADETTE, AS DEFINED IN THE TERMS AND CONDITIONS OF SALE AND USE.

POLÈNE prioritizes the respect of privacy and the protection of personal data of individuals consulting, browsing, and, where applicable, placing orders for products on its Site (as defined in the T&Cs), namely the Users.

This document aims to inform Users about the conditions under which POLÈNE collects, stores, uses, and processes Users' personal data on its Site (hereinafter "Privacy Policy").

Users can consult the Privacy Policy at any time at the bottom of the Site page. Any User who disagrees with this document is invited not to use the Site.

POLÈNE reserves the right to modify the Privacy Policy at any time, particularly to comply with any legislative, regulatory, jurisprudential, editorial, or technical developments, or in case of changes to its services impacting the collection and processing of Personal Data.

POLÈNE invites Users to regularly consult the Privacy Policy in its latest version whenever they visit the Site or wish to place an order.

THIS POLICY HAS BEEN UPDATED TO COMPLY WITH THE REQUIREMENTS OF CANADIAN FEDERAL AND PROVINCIAL PRIVACY LAWS, INCLUDING THE PERSONAL INFORMATION PROTECTION AND ELECTRONIC DOCUMENTS ACT (S.C. 2000, C.5) AND THE ACT RESPECTING THE PROTECTION OF PERSONAL INFORMATION IN THE PRIVATE SECTOR, CHAPTER P-39.1.

1.1 Data Controller

The processing of Personal Data is carried out by POLENE, which operates the Site and acts as the Data Controller under Data Protection Laws. LA CADETTE, as it centralizes the management of data from its subsidiaries, including POLENE, is the Recipient of the data and acts as the Data Controller for data used for communication purposes. POLENE acts as a Joint Data Controller within the limits of the processing attributable to it or carried out at its request.

If the User is a customer located in Canada, POLENE collects, uses, and discloses their information for the purposes stated in this Privacy Policy. It may transfer this personal information to its affiliates for processing and storage. If the User is a customer located in Quebec, the transfer of their data will be subject to data transfer agreements.

1.2 Personal Data Collected

Personal data is information that identifies an individual directly or indirectly by combining it with other personal data, particularly by reference to an identifier or a name.

Personal Data is collected by POLÈNE:

• Either directly through the information voluntarily provided by Users on the forms on the Site, particularly when subscribing to the newsletter or ordering a product.

• Or indirectly during Users' navigation on the Site (personal connection and navigation data necessary for the services provided by POLÈNE). For more information on Cookies and how to change preferences, please read the "Cookie Policy" section.

The Personal Data that may be collected from Users includes:

1/ Data provided directly by the User:

• Identification and contact data: name, first name, email address, postal address, phone number;

• Personal data of the User when entered in their customer account: date of birth, shoe size, or other sociodemographic data;

• Transactional data necessary for order processing: billing, delivery, order information, delivery and billing postal address, phone number, payment method data (e.g., credit card number, expiration date, security code, and authorization number), and purchase history;

• Data related to commercial relationship tracking and preferences: size, favorite colors, purchase history;

2/ Information collected automatically:

Connection data: login identifiers, passwords;

Navigation data: date, time of connection and/or navigation, browser type, browser language, IP address, location and geolocation data;

Any other information that the User transmits to POLÈNE as part of a contact request or an exchange with customer service.

Personal Data is necessary to achieve the purposes described in Article 1.3.

Failure to provide this information may delay or prevent POLÈNE from providing its products or services.

No sensitive personal data concerning Users is collected, such as personal data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, union membership, health data, or sexual orientation.

In some cases, POLENE may collect information that the User provides about third parties. This data is used solely to fulfill orders and will only be used to send marketing communications to said third parties unless they choose to receive communications from POLENE.

1.3 Purposes of Collection

Users' Personal Data is collected and processed to enable POLÈNE to:

• Provide the services available on the Site;

• Create and manage a customer account;

• Send, with the prior consent of Users, information about our offers, news (newsletters, solicitations, and privileged offers via mail, email, phone, SMS, the channels chosen by the User);

• Execute the order, perform operations related to User management (delivery, tracking);

• Process an information request;

• Comply with legal obligations applicable to POLÈNE's activity;

• Ensure the proper functioning and continuous improvement of services;

• Manage Users' rights exercise requests;

(hereinafter collectively referred to as the "Purposes").

1.4. Retention Period

In accordance with legal requirements imposed by law and Regulation, POLÈNE retains Users' Personal Data for the time necessary to achieve the Purposes.

1.5 Recipients of Personal Data

The persons who may have access to Personal Data are:

• Authorized personnel of POLÈNE;

• Affiliates of POLENE;

• Companies hosting Personal Data;

• Authorized personnel of POLÈNE's subcontractors: newsletter sending service provider, audience measurement and analysis service provider, secure payment service provider, anti-fraud banking service provider;

• Third parties who may place functional cookies;

• Any judicial or administrative authority, upon request, to comply with legal obligations.

1.6 Transfer of Personal Data Abroad

When Personal Data is collected or held in a country outside Canada, POLÈNE undertakes to ensure a sufficient and appropriate level of protection for Personal Data in accordance with Canadian Federal and Provincial Privacy Laws.

1.7 Security

As the Data Controller, POLÈNE undertakes to implement all necessary technical and organizational measures to ensure the security and confidentiality of Personal Data, in accordance with Regulation, and in particular, to prevent them from being altered, distorted, or accessed by unauthorized third parties.

1.8 Users' Rights

Every User has several rights regarding their Personal Data, which they can exercise at any time, in accordance with Regulation:

• Right to information;

• Right of access and rectification of their Personal Data that proves to be inaccurate, incomplete, or outdated;

• Right to erasure of their Personal Data and to prohibit any future collection;

• Right to restrict processing;

• Right to data portability in a machine-readable standard format and to request their transfer to a chosen recipient;

• Right to object to the processing of their Personal Data, except for legitimate and compelling reasons for processing that prevail over the User's interests, rights, and freedoms or for the defense of legal claims;

• Right to lodge a complaint with a competent supervisory authority in case of processing of their Personal Data in violation of applicable laws;

• Right to withdraw consent at any time: for Personal Data based on the User's consent;

• Right to define directives regarding the retention, erasure, and communication of their Personal Data after death.

The User can exercise these rights by writing to POLÈNE at the following contact details:

• By email: rgpd@polene-paris.com;

• By postal mail: POLENE CANADA, INC

On this occasion, POLÈNE reserves the right to ask the User to provide additional information or documents to prove their identity, including a copy of an identity document.

1.9 UNSUBSCRIBE FROM OUR NEWSLETTERS, NO LONGER RECEIVE TARGETED ADVERTISING

THE USER CAN AT ANY TIME REVOKE THEIR CONSENT AND REQUEST TO NO LONGER RECEIVE COMMUNICATIONS RELATED TO POLENE OFFERS, NEWS, AND EVENTS BY USING THE HYPERTEXT LINK PROVIDED FOR THIS PURPOSE IN EACH EMAIL SENT OR DIRECTLY WITHIN THEIR CUSTOMER AREA.

1.10 Links to Third-Party Sites

The Site may provide links to other sites that may be operated by third-party companies. POLÈNE is not responsible for the processing of personal data by these third-party sites. The User should consult the personal data protection policies of these sites.

1.11 Types of Cookies Used

POLÈNE uses the following types of cookies:

• Strictly necessary functional cookies:

• Name:

• _ab

• _orig_referrer

• identity_state

• identity_customer_account_number

• _secure_session_id

• Cart

• cart_sig

• cart_ts

• checkout_token

• Secret

• Secure_customer_sig

• storefront_digest

• cookieconsent_status

• cookieconsent_preferences_disabled

• _gid

• __cfduid
  
  

• Purpose: Ensure the proper functioning of the Website

• Analytics cookies:

• Name:

• shopify_fs

• _shopify_s

• _shopify_sa_t

• _shopify_uniq

• _shopify_visit

• _shopify_y

• customer_auth_provider

• customer_auth_session_created_at

• _y

• tracked_start_checkout

• _ga

• _gat

• __atuvc

• __atuvs

• __utma

• Purpose: Determine the number of visits and traffic sources to measure and improve the Website's performance

• Third-party cookies:

• Cookie name: 

• Purpose: data collection related to advertising, ad personalization, and optimization of targeted ad campaigns.